Privacy Policy

This Privacy Policy explains how Chumba Casino (India) collects, uses, shares, and protects information when you access or use our website and related services in India. Effective date: April 15, 2026.

Overview

This page describes our privacy practices for visitors and users in India. For general information about our services, please visit Chumba Casino or return to the homepage.

Information We Collect

Depending on how you interact with us, we may collect the following categories of information:

Account information (such as your name, username, password, date of birth, and profile details you provide).
Contact information (such as email address, phone number, and communication preferences).
Identity and verification information (such as government-issued ID details, KYC documents, or age/identity verification outcomes where applicable).
Transaction and payment information (such as payment method type, billing details, transaction history, and related records; we may receive limited payment details from payment partners).
Usage and device information (such as pages viewed, features used, clickstream data, timestamps, device identifiers, browser type, and operating system).
Log and network information (such as IP address, approximate location derived from IP, and diagnostic data).
Cookie and similar technology data (such as cookie IDs, analytics identifiers, and preferences).
Communications (such as messages you send to support, survey responses, and feedback).
Responsible play and safety information (such as self-exclusion requests, limits, or related interactions where available).
Fraud prevention and security signals (such as risk indicators, authentication events, and suspicious activity reports).
Marketing and advertising data (such as campaign interactions, consent status, and attribution information).
Customer support records (such as case notes, call recordings where permitted, and resolution history).
User-generated content you submit (such as comments, posts, or other content where features allow).
Third-party information (such as data from analytics providers, fraud prevention services, or social platforms if you choose to connect them).
Any other information you choose to provide to us voluntarily.

We may collect information through the following sources and methods:

Directly from you (for example, when you register, contact support, or complete forms).
Automatically (for example, through cookies, logs, and similar technologies when you use our site).
From service providers (for example, payment processing, analytics, fraud prevention, and hosting providers).
From third parties you authorize (for example, social sign-in providers, where available).

How We Use Information

We use information for purposes that include:

Providing, operating, and maintaining our website, games, and services.
Creating and administering user accounts and verifying identity and eligibility (including age checks where required).
Processing transactions, payments, withdrawals, refunds, and related accounting.
Personalising content, improving user experience, and remembering preferences.
Responding to requests, questions, and customer support enquiries.
Communicating service-related notices (such as changes to terms, security alerts, and technical updates).
Sending marketing communications where permitted and subject to your choices.
Measuring and analysing usage, performance, and effectiveness of our services and marketing.
Detecting, preventing, and investigating fraud, abuse, security incidents, and prohibited activity.
Enforcing our terms, resolving disputes, and protecting our rights and the rights of users.
Complying with applicable laws, regulatory requirements, and lawful requests.
Maintaining business records and internal reporting.
Conducting audits and monitoring compliance with internal policies.
Supporting responsible play features, where offered, and managing safety-related requests.
Facilitating mergers, acquisitions, financing, or other corporate transactions (subject to appropriate protections).
Testing, troubleshooting, and developing new features and services.
Any other purpose disclosed at the time of collection or with your consent.

Where required, we rely on appropriate legal bases for processing, such as your consent, performance of a contract, compliance with legal obligations, and legitimate interests (for example, securing and improving our services).

You may withdraw consent for certain processing at any time by adjusting your preferences or contacting us, subject to legal and contractual restrictions.

Contact Us

If you have questions about this Privacy Policy or our privacy practices in India, contact us at [email protected].

We will review and respond in a reasonable timeframe, and may request information to verify your identity before responding to certain requests.

Cookies and Similar Technologies

We use cookies, pixels, SDKs, and similar technologies to operate our site, remember preferences, analyse traffic, and support marketing and security functions.

Cookies may be set by us (first-party) or by our partners (third-party). The types of cookies we may use include:

Strictly necessary: Required for core functionality, security, and accessibility (for example, session management).
Preferences: Help remember settings such as language and other choices.
Analytics: Help us understand how the site is used so we can improve performance and features.
Marketing: Help measure campaigns and, where permitted, deliver relevant advertising.

You can control cookies through your browser settings and, where available, through on-site preference controls. Disabling certain cookies may affect site functionality.

Some third parties may collect information about your online activities over time and across different websites when you use our site. Your choices and opt-outs may vary depending on your device, browser, and applicable law in India.

How We Share Information

We may share information with service providers that perform services on our behalf, such as hosting, analytics, customer support, security, marketing, and payment processing.

We may share information with business partners and vendors to provide requested features, integrate third-party tools you choose to use, or support promotions, subject to appropriate safeguards.

We may disclose information to comply with applicable law, enforce our terms, respond to lawful requests, or protect the rights, property, or safety of Chumba Casino (India), our users, or others.

In the event of a corporate transaction (such as a merger, acquisition, restructuring, or sale of assets), information may be transferred as part of that transaction, subject to confidentiality and security measures.

We may share aggregated or de-identified information that cannot reasonably be used to identify you.

We do not sell personal information in exchange for money. We may share information for advertising and analytics purposes in ways that may be considered “sharing” under certain privacy frameworks; you can contact us to exercise applicable choices.

International Transfers

Your information may be processed and stored outside India where we or our service providers operate. We apply reasonable safeguards designed to protect information transferred internationally, such as contractual protections and security measures. If you have questions, contact [email protected].

Your Rights and Choices

Subject to applicable law in India, you may have rights to access, correct, update, delete, or obtain a copy of certain personal information, and to object to or restrict certain processing. To submit a request, email [email protected].

Marketing Preferences

You can opt out of marketing emails by using the unsubscribe link in our messages or by contacting [email protected]. Even if you opt out, we may still send non-marketing communications related to your account or service updates.

Data Retention

We retain personal information for as long as necessary to provide our services, meet legal and regulatory obligations, resolve disputes, enforce agreements, and protect our legitimate interests. Retention periods vary depending on the type of information and the purpose for which it is processed.

Security

We use administrative, technical, and physical safeguards designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. However, no system can be guaranteed to be 100% secure.

Access controls: Limited access to personal information based on role and need-to-know.
Encryption: Use of encryption in transit and, where appropriate, at rest.
Monitoring: Ongoing monitoring for suspicious activity and abuse.
Incident response: Processes to assess, contain, and respond to security incidents.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated version on this page and update the effective date. Effective date: April 15, 2026.