Responsible Gambling

Our commitment

Chumba Casino is committed to promoting responsible play for users in India. This page explains practical ways to stay in control, how to recognise warning signs, and where to find help if gambling stops being fun.

Guidelines for safer play

Set a budget before you play and only gamble with money you can afford to lose.
Decide on a time limit and take regular breaks to keep play balanced.
Do not try to win back losses—chasing losses often leads to bigger problems.
Avoid gambling when you feel stressed, upset, tired, or under the influence of alcohol or substances.
Keep gambling separate from essential expenses like rent, bills, education, or loan payments.
Treat gambling as entertainment, not a way to make money.

If you ever feel that gambling is becoming difficult to control, it’s best to pause and seek support early. Help is available and reaching out is a responsible step.

Understanding the risks

Gambling outcomes are based on chance. No strategy can guarantee a win, and past results do not predict future results. Playing more or betting higher does not improve your odds and can increase harm.

Recognising problem gambling

Problem gambling can affect finances, relationships, work, and mental health. The earlier you notice changes, the easier it is to take action and reduce harm.

Common warning signs

You may be at risk if gambling is no longer enjoyable, if you feel unable to stop, or if you hide your gambling from others. Borrowing money, missing obligations, or feeling anxious when not gambling are also important signals.

Emotional and behavioural changes

Irritability, guilt, restlessness, or using gambling to escape everyday problems can indicate loss of control. If gambling becomes a coping method, support can help you regain balance.

Financial warning signs

Spending more than planned, using savings meant for essentials, borrowing, taking loans, or selling items to gamble are serious red flags. If any of these apply, stop playing and seek help as soon as possible.

Underage play

Chumba Casino supports the prevention of underage gambling. Gambling should never be used by minors, and adults should take steps to keep accounts and devices secure.

If you share a device, use passwords and privacy controls, log out after each session, and do not store payment details where a minor could access them.

Tools and support options

Take a break

If you feel you’re spending more time or money than intended, taking a break can help you reset. Use the options below or contact our support team for assistance.

Self-exclusion

Self-exclusion is a longer break from gambling designed to help you stay away from play when you need stronger boundaries. During self-exclusion, you should not be able to access your account for gambling activity.

If you would like to request self-exclusion, contact us and we will help you choose the most appropriate option for your situation.

Practical steps to stay in control

Small changes can make a big difference. Consider using the following habits to keep gambling as entertainment and reduce risk.

Helpful actions include:

Set a weekly or monthly spending limit and stick to it.
Leave bank cards and credit options out of reach while playing.
Turn off notifications that encourage you to return to play.
Plan non-gambling activities so gambling is not your main leisure activity.
Track your deposits and time spent so you can spot patterns early.
Avoid gambling when you are alone and feeling low or stressed.
Talk to someone you trust if you feel pressure to continue gambling.
If you have self-excluded elsewhere, consider blocking tools to support the decision.

If you are worried about your gambling or want help applying a restriction, our team can guide you through the available options.

Contact us at [email protected] and tell us what support you need (for example: a break, self-exclusion, or account guidance).

Talking to someone you trust

Problem gambling often improves faster with support. Consider speaking to a friend, family member, or counsellor. You do not need to handle this alone.

If you’re not sure where to begin, try:

Writing down what you spend and how you feel before and after gambling.

Setting a clear goal (for example: a full break for 30 days).
Asking a trusted person to help you keep track of money or time.
Removing gambling apps/bookmarks and limiting access on your devices.

If you feel in immediate danger or are thinking about self-harm, please contact your local emergency services right away.

For day-to-day support, use these steps to take control:

Stop gambling for today and step away from the screen.
Remove access to funds by moving money for essentials into a separate account or payment method.
Reduce triggers by turning off gambling-related notifications and clearing browsing/app shortcuts.
Add support by talking to someone you trust about what you’re experiencing.
Get professional help by contacting a support service or reaching out to our team for account restrictions.

You are not alone. Support is available, and taking action early is a strong and responsible choice.

Help and support in India

If you are in India and you think gambling is becoming a problem, consider speaking with a qualified mental health professional. Many therapists and counselling centres can support gambling-related concerns alongside stress, anxiety, or depression.

You can also contact our support team at [email protected] to request a break, self-exclusion, or general guidance.

Signs you may need extra support include:

Gambling is affecting your finances, sleep, work, studies, or relationships.
You feel unable to stop even when you want to.

Contacting Chumba Casino support

For responsible gambling requests, email [email protected] with your account details and the restriction you want (for example: time-out or self-exclusion).

We may ask questions to confirm your identity and to ensure we apply the right protection to your account.

Please note: account restrictions are designed to protect you and may not be reversed immediately.

International support resources

The services below are independent organisations that provide information and support. Availability can vary by location.

If you are outside India or prefer online support, these resources may be helpful.

If you need immediate crisis support, contact your local emergency services.

Online chat support: NCPG Chat

Peer support communities: GamTalk

Protecting your personal wellbeing

Gambling harm can be linked with stress, anxiety, depression, and relationship difficulties. Taking a break and seeking support can improve wellbeing and reduce financial pressure.

If you are supporting someone else, set boundaries, avoid enabling gambling with money, and encourage them to seek professional help.

Quick self-check questions

Do you gamble longer or spend more than you planned?
Have you tried to cut down and found it difficult?
Do you gamble to escape problems or uncomfortable feelings?
Have you hidden your gambling from friends or family?
Have you borrowed money or used funds meant for essentials to gamble?
Do you feel anxious, irritable, or restless when you try to stop?

Blocking and filtering tools

Website and app blocking tools can help you reduce access to gambling content across your devices. These tools are optional and provided by third parties.

Consider using one or more of the following:

Gambling blocker: BetBlocker

Parental controls: Net Nanny

Gambling blocking software: GamBlock

Using blocking tools alongside time-outs or self-exclusion can provide stronger protection, especially during stressful periods or recovery.